12beg Terms and Conditions

These terms and conditions ("Terms") form a legally binding agreement between the 12beg platform and its users. By using the 12beg website or mobile version, opening an account, or using any service, you will be considered to have automatically agreed to these Terms. If you do not agree to these Terms, please refrain from using the platform.

1. Acceptance and Applicability of Terms

By accessing the 12beg platform, registering, or using any service, the user fully and unconditionally accepts these Terms. These Terms have been prepared in accordance with the applicable laws and regulations of Bangladesh.

In addition to these Terms, our Privacy Policy and Responsible Gaming Policy also apply. All such documents together govern your relationship with 12beg. If anything is unclear, please contact the support team.

2. Eligibility and Age Requirement

To use 12beg's services, you must meet the following eligibility criteria:

• You must be at least 21 years of age. This platform is intended only for those aged 21 and above.
• You must use this platform voluntarily and of your own free will.
• Your account has not previously been closed or banned by 12beg.
• You are not enrolled in any self-exclusion programme from gaming.
• You have full legal capacity and are of sound mind.

If age verification is required, 12beg reserves the right to verify at any time using a national identity card, birth certificate, or passport. If any suspicion arises regarding use by a minor, the account will be suspended immediately.

3. Account Registration and Management

3.1 Registration Process

Each user may open only one account. Opening multiple accounts is strictly prohibited. All information provided at registration must be accurate, complete, and up to date. Providing false information may result in account cancellation and forfeiture of balance.

3.2 Account Security

It is your responsibility to keep your account password and login details completely confidential. Allowing anyone else to use your account is strictly prohibited. If you suspect unauthorised access to your account, contact [email protected] immediately.

3.3 Updating Information

If any personal details change, please update your profile or notify the support team as soon as possible. 12beg is not responsible for payment issues arising from outdated or incorrect information.

4. Deposits and Payments

The following methods are currently accepted for depositing funds at 12beg: bKash, Nagad, Rocket and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major commercial banks).

• The minimum deposit amount is ৳100 for each method.
• Deposits are only accepted from a payment method registered in the account holder's name.
• Funds deposited through a third party will not be accepted and will be returned.
• Please include the correct reference number or transaction ID when making a deposit.
• 12beg reserves the right to accept or reject any deposit without providing a reason.

Additional documentation may be requested for suspicious transactions. Funds related to an ongoing investigation may be temporarily held.

5. Withdrawal Policy

The following conditions apply to withdrawals:

• The minimum withdrawal amount is ৳1,000.
• Withdrawal requests are generally processed within 1 hour.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be held if KYC (Know Your Customer) verification has not been completed.
• Withdrawals may be restricted until the wagering requirement on any active bonus has been met.
• Cash and bonus funds are kept separate in your balance; only cash funds and eligible bonus winnings can be withdrawn.

If unusual or fraudulent activity is suspected, a withdrawal may be held pending further investigation. In such cases, our team is available to contact 24 hours a day, 7 days a week.

6. Bonuses and Promotional Offers

6.1 Welcome Bonus

New members may receive a 200% bonus on their first deposit, up to ৳8,000. Conditions applicable to claiming the bonus:

• The bonus applies to the first deposit only.
• A 25x wagering requirement on the bonus amount must be completed.
• Example: Deposit ৳1,000, receive ৳2,000 bonus, and your total balance will be ৳3,000.
• Example: Deposit ৳10,000, receive a maximum bonus of ৳8,000, and your total balance will be ৳18,000.
• Wagering is calculated on the bonus amount only. Example: ৳2,000 bonus × 25 = ৳50,000 in bets must be placed before wagering is complete.

6.2 General Bonus Terms

All bonus offers are subject to the following general conditions:

• Each bonus has a specific validity period; expired bonuses will be cancelled.
• Only one welcome bonus is available per IP address or household.
• 12beg reserves the right to cancel a bonus if abuse is suspected.
• Cash and bonus balances remain separate; the bonus cannot be withdrawn before the wagering requirement is met.
• 12beg reserves the right to modify, suspend, or cancel any bonus offer at any time.

7. Gameplay and Betting Rules

The following rules must be followed when playing games on 12beg:

• Each game has its own rules, which are displayed in the game interface.
• If a technical error affects the outcome of a game, 12beg reserves the right to void the related bet.
• If a game session is interrupted due to a disconnection, the server-side record will be considered final.
• In the event of a software error or abnormal winnings, 12beg reserves the right to hold the related payment pending investigation.
• All sports bets will be settled in accordance with the applicable rules.

All game outcomes are determined fairly through Random Number Generator (RNG) technology. 12beg is committed to ensuring fair play.

8. Prohibited Activities

The following activities are strictly prohibited on the 12beg platform:

• Using automated software, bots, or scripts to play games.
• Colluding or conspiring with other users to place bets unfairly.
• Opening multiple accounts or concealing identity to claim bonus benefits.
• Using the platform for money laundering or any illegal purpose.
• Exploiting technical vulnerabilities of the platform to gain an unfair advantage.
• Attempting to avoid account verification by providing false or fabricated information.
• Making threats, harassment, or engaging in inappropriate behaviour.

Involvement in any of the above prohibited activities will result in immediate account closure and all balances may be forfeited.

9. Privacy and Data Protection

12beg places the highest importance on protecting your personal information. We use SSL encryption technology to keep all your data secure.

For full details on how your information is collected, used, and stored, please see our Privacy Policy. By registering, you will be considered to have accepted our Privacy Policy.

• Your information is not sold or rented to any third party.
• Information may be disclosed to authorities where required by legal obligation.
• Anonymous analytical data may be used to improve the quality of service.

10. Responsible Gaming

12beg believes that gaming is a form of entertainment that should be enjoyed responsibly. We are committed to the wellbeing and mental health of our users.

• Deposit limits, session limits, and self-exclusion options are available on our platform.
• If you notice signs of addiction, contact us immediately.
• This platform is for those aged 21 and above only.
• Do not bet beyond your financial means.

To learn more about responsible gaming, visit our Responsible Gaming page.

11. Account Suspension and Closure

11.1 Suspension by 12beg

12beg reserves the right to suspend or permanently close any account in the following circumstances:

• Evidence or suspicion of a breach of the Terms.
• Fraudulent activity or identity fraud.
• Suspicion of money laundering or instructions from a law enforcement authority.
• Incorrect or false registration information.
• Extended period of inactivity.

11.2 Closure by the User

You may close your account at any time by sending a request to [email protected]. Any remaining balance may be withdrawn prior to closure, subject to satisfactory KYC verification.

12. Limitation of Liability

12beg accepts no liability for the following:

• Loss caused by internet disconnection or technical failure by a third party.
• Loss resulting from improper use of account credentials.
• Financial losses resulting from bets placed at the user's own discretion.
• Funds and bonuses forfeited due to violations of the terms and conditions.
• Service disruptions caused by unforeseen circumstances or force majeure (earthquake, flood, pandemic, etc.).

If the platform is temporarily unavailable due to technical reasons, 12beg is not obligated to provide compensation. However, we always strive to ensure the quality of our service.

13. Dispute Resolution

If a dispute arises, please first contact our support team via live chat or by email at [email protected]. Our team is available 24 hours a day, 7 days a week, and can assist in both Bengali and English.

In the case of a dispute over a game result, the server log will be considered the final evidence. Payment-related disputes will be investigated and resolved as quickly as possible after the complaint is received.

• When submitting a complaint, please include the transaction date, amount, and reference number.
• During a dispute, keep any relevant screenshots or evidence saved.
• All disputes will be resolved amicably.

14. Changes to Terms and Conditions

12beg reserves the right to modify these terms and conditions at any time. Users will be notified of significant changes via email or through the platform.

Continued use of the platform after changes have been made will be considered acceptance of the revised terms and conditions. We therefore recommend reviewing this page regularly.

15. Contact

If you have any questions or uncertainties regarding these terms and conditions, please contact our support team:

• Live Chat: Available 24 hours a day, 7 days a week.
• Email: [email protected]
• Language: Support is available in Bengali and English.

We are always committed to ensuring the best experience for you.