Your Privacy Is Our Priority

This privacy policy is issued by 12beg ("we", "us", or "platform") and applies to the https://12beg.bar website and all its services. By using our platform, you are considered to have accepted the terms of this policy. This policy has been written with users in Bangladesh in mind.

1 Scope of Information Collection

We collect specific types of information to operate our services properly. This information falls into two main categories:

1.1 What You Provide Directly

During account registration and platform use, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Banking and payment information (bKash, Nagad, Rocket, or bank transfer)
• Your self-set password

1.2 Automatically Collected Information

When you use our platform, the following information is collected automatically through technical means:

• IP address and device identification information
• Browser type and operating system
• Activity logs on the platform (login time, session duration, pages visited)
• Information obtained from cookies and similar tracking technologies
• Transaction history and amounts

2 Purpose of Data Use

The information collected is used for the following purposes:

1. Account management and identity verification: Opening new accounts, ensuring login security, and verifying the age (21+) of all users.
2. Processing financial transactions: Processing deposits and withdrawals, maintaining transaction records, and preventing fraudulent activity.
3. Providing customer support: Assisting our 24/7 support team in resolving any questions or issues you may have.
4. Platform improvement: Analysing usage patterns to improve service quality, add new features, and enhance the user experience.
5. Promotional communications: With your consent, informing you about relevant offers and updates (this consent can be withdrawn at any time).
6. Fulfilling legal obligations: Maintaining records required to comply with applicable laws and regulations.

3 Methods of Data Protection

The 12beg platform applies industry-standard technical and administrative measures to protect your information. The key features of our security framework are:

• SSL/TLS Encryption: All data exchanged between your browser and our servers travels through encrypted channels, making interception by third parties impossible.
• Encrypted Database Storage: Stored information is secured using strong encryption methods.
• Access Controls: Only authorised personnel can access specific data, and all access is logged.
• Regular Security Audits: Regular security assessments are conducted to identify and address system vulnerabilities.
• Two-Factor Authentication (2FA): Two-factor authentication is available for additional account protection.

4 Data Sharing with Third Parties

We generally do not share your personal information with third parties. However, information may be disclosed in the following limited circumstances:

4.1 Service Provider Partners

Only the necessary information is shared with the technology and payment service providers engaged to operate our platform (such as bKash, Nagad, Rocket, and banking partners). These partners are contractually bound to maintain the confidentiality of the information.

4.2 Legal Obligations

We may be required to disclose relevant information as part of a court order, government investigation, or other legal process. In such cases, we will disclose only as much as is legally required.

4.3 Emergency Security Situations

Relevant information may be shared to help prevent or investigate fraud, deception, or other harmful activities.

5 Cookies & Tracking Technologies

The 12beg website uses cookies. Cookies are small text files stored by your browser. The types of cookies we use are:

• Essential Cookies: These are necessary to keep the platform running and to maintain your login session. The site does not function properly without them.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: These help us understand which parts of our platform are used most and to improve service quality.

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some platform features to not work properly.

6 Data Retention Period

We retain your information for as long as it is needed. Generally:

• Account Information: Complete information is retained while your account is active. Even after an account is closed, certain information may be kept for a defined period for legal purposes.
• Transaction Records: Financial records are generally retained for a long period, as they may be required for legal and security reasons.
• Communication Records: Records of support tickets and email conversations are kept for a limited period for service delivery and quality control.

7 Your Rights & Controls

You have the following rights over your personal information. Contact us to exercise these rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (this may not apply where legal obligations exist).
• Right to Withdraw Consent: You may withdraw consent given for marketing communications at any time.
• Data Portability: You may request a copy of your information in a structured format.

8 Protection of Minors

The 12beg platform is intended only for those aged 21 and above. We do not knowingly collect information from any minor. If, for any reason, information about a minor has been collected, it will be deleted as soon as we become aware, and the associated account will be closed.

Through an age verification process at account registration, we ensure that only adults are able to access the platform.

9 Protection of Payment Information

Transactions on our platform are carried out via bKash, Nagad, Rocket, and bank transfer. We take special care to protect payment information:

• Connections with payment processing services are completed through encrypted channels.
• Full payment card numbers or payment account PINs are never stored on our servers.
• Transaction information is secured in accordance with security protocols and industry-standard measures.
• Suspicious transactions are automatically detected and reviewed.

10 Changes to the Policy

We may update this privacy policy from time to time. If any significant changes are made, we will:

• Update the "Last Updated" date at the top of this page.
• For significant changes, we may send a notification to your registered email.
• We may display a notice on the platform.

Continued use of the platform after changes are made will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly.

11 Responsible Gaming & Data

12beg places the highest importance on responsible gaming. Using information about your gaming experience and behaviour, we:

• Can identify potentially problematic gaming patterns.
• Provide support and guidance to users where needed.
• Offer self-exclusion or limit-setting features.

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Contact & Complaints

If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise your rights over your information, please contact us through the following: